How do I return an item?

ONLINE RETURNS & EXCHANGES


Health and safety policies in Canada prohibit the refund or exchange of any garment with a crotch for hygiene reasons. Any garments returned to us will not be refunded and customers will need to arrange payment to have the item/s returned to them.

Bra Accessories & Swimwear are a final sale.

We do not accept returns or exchanges on sale items.

Online Returns
Our policy allows you to return or exchange eligible products within 28 days of the ship date.

We will refund items that are returned in their original condition, unwashed, and with all original tags and packaging. If the items are returned in any state but the above you will be charged a 20% restocking fee.

Please contact us and state the reason for return, either by phone or email and we will give you a RMA #. Then package up your items and write on the packing slip you received with your goods whether you want a refund or exchange (which size you want if it's an exchange) then send to:

Ella

#149-4741 Lakelse Ave,

Terrace, B.C.

V8G 1R5


Receiving Your Refund

After we receive your return and it is checked for compliance to our return policy, we will refund your order plus applicable taxes. Shipping will not be credited back, original or return.

Refunds are for online orders only.