How do I return an item?
ONLINE RETURNS & EXCHANGES
Health and safety policies in Canada prohibit the refund or exchange of any garment with a crotch for hygiene reasons. Any garments returned to us will not be refunded and customers will need to arrange payment to have the item/s returned to them.
Bra Accessories & Swimwear are a final sale.
We will refund items that are returned in their original condition, unwashed, and with all original tags and packaging. If the items are returned in any state but the above you will be charged a 20% restocking fee.
Please contact us and state the reason for return, either by phone or email and we will give you a RMA #. Then package up your items and write on the packing slip you received with your goods whether you want a refund or exchange (which size you want if it's an exchange) then send to:
#149-4741 Lakelse Ave,
Receiving Your Refund
After we receive your return and it is checked for compliance to our return policy, we will refund your order plus applicable taxes. Shipping will not be credited back, original or return.
Refunds are for online orders only.